RETURNS & EXCHANGE POLICY

 

We hope you enjoy your purchase. Please let us know if you are not fully satisfied and kindly note that customers have 1 business day of receiving their order to notify us regarding a return and 3 business days to exchange their items.

However, any purchases made to order are final sales and non-refundable or exchangeable.

Please note that all items returned for exchanges must be unused, unworn, and in their original resalable condition with all tags intact.

Urban Couture will not accept returns with any signs of wear. 

Any items purchased during any sale are considered final sales and are not eligible for exchanges or returns.

 

If you would like to return or exchange your items, please take the following steps:

1. Contact us via email   or WhatsApp  with your purchase details/order number, and an explanation of the reason for your return or exchange.

2. Once the return/exchange is approved, the item must be shipped to the below address using a trackable courier company, with a copy of your receipt:

URBAN COUTURE BOUTIQUE

7877 Abdullah Aba Al Khayl Street

Jeddah 23423-2995

Kingdom of Saudi Arabia

• Clients are responsible for the shipping cost, any duties, and taxes.

• If a return is accepted, you will be refunded for the price paid for the item excluding all shipping costs.

 

Note: Please check your order details and confirm before payment.

 

For inquiry and further information, please contact the URBAN COUTURE team via WhatsApp at +966 55 900 2887. We will be happy to assist you during working hours from Sunday to Thursday from 10:00-18:00.